+ILTA White Papers: 2011 Staffing Survey
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“ Cover”
JANUARY 2012 ILTA's 2011 Staffing Survey Results Reliable, affordable legal-specific service desk support … for your Microsoft upgrade Whether you are planning or already upgrading to Office 2010/2007, Windows 7 or other applications, your help desk's role is to ensure a smooth transition, minimi...
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“ Index” (page 2)
ABOUT ILTA Providing technology solutions to law firms and law departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there, done that" has never been more valuable. For over three decades, the International Legal Technology Association has...
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“ Demographics” (page 4)
ILTA's 2011 Staffing Survey T 6 he responses for our 2011 IT Staffing Survey were gathered in late fall of 2011. The basic format of the survey is similar to that of prior years, although we continue to strive to simplify our respondents' work to describe (and our ability to effectively report) s...
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“ Staffing Ratios” (page 5)
ILTA's 2011 Staffing Survey OVERALL TRENDS Just as law firms continue to be affected by economic turmoil and the resulting changes in the way we do business, we have continued to ask our respondents to opine on their outlook for the future of their firms and the staffing of their IT departments. ...
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“ Economic Impact on Staffing” (page 5)
ILTA's 2011 Staffing Survey OVERALL TRENDS Just as law firms continue to be affected by economic turmoil and the resulting changes in the way we do business, we have continued to ask our respondents to opine on their outlook for the future of their firms and the staffing of their IT departments. ...
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“ Enterprise or Departmental IT Management” (page 7)
ILTA's 2011 Staffing Survey IT Staffing Details and Functional Responsibilities F or the following charts, we listed several areas of functional responsibility found in typical law firm IT Departments and asked respondents to choose the appropriate title in each applicable chart and provide a rou...
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“ Staffing Details by Function (by Firm Size)” (page 7)
ILTA's 2011 Staffing Survey IT Staffing Details and Functional Responsibilities F or the following charts, we listed several areas of functional responsibility found in typical law firm IT Departments and asked respondents to choose the appropriate title in each applicable chart and provide a rou...
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“ Network Services” (page 9)
ILTA's 2011 Staffing Survey What percent of management and supervisory functions are outsourced to consultants? Small Mean 5.7 Median .0 3.5 Medium Mean Median .0 Mean .9 Large Median .0 Very Large Mean .1 Median .0 NETWORK SERVICES Includes any position where the primary duties relate to develop...
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“ Helpdesk and Desktop Support” (page 12)
HELPDESK AND DESKTOP SUPPORT Includes any title specifically related to helpdesk and desktop/hardware support, which can include support of applications on PCs; support for the use of laptops, handheld devices, printers, scanners, multifunction devices (including break/fix); and home support. Sma...
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“ End User Technology Training” (page 14)
Functional Charts: End User Technology Training What percent of helpdesk and desktop support duties are outsourced to consultants? Small Mean 9.9 Median .0 3.6 Medium Mean Median .0 Mean 13.8 Large Median .0 Very Large Mean 6.3 Median .0 END USER TECHNOLOGY TRAINING Includes any title that refere...
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